Refunds & Returns Policy for LucidBride.com
Effective Date: October 19, 2023
1. Introduction
Welcome to LucidBride.com, owned and operated by IZMIRMODA. We strive to provide you with high-quality bridal veils and want you to be completely satisfied with your purchase. If you need to return a product for any reason, please read our Refunds & Returns Policy carefully to understand the process and conditions.
2. Eligibility for Returns
- You may be eligible for a return if you have purchased a physical product from LucidBride.com.
- To initiate a return, the product must be in its original condition, including all tags and packaging.
- Returns must be requested within 2 days from the date of delivery.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Support Team by emailing us at lucidbride@outlook.com. Please include your order number, the reason for the return, and any relevant photos if applicable.
- Our Customer Support Team will review your request and provide you with a Return Authorization Number (RAN) if your return is approved.
4. Return Shipping
- You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping method to ensure your return is received.
- Include the RAN provided by our Customer Support Team with your return package.
5. Inspection and Refunds
- Once we receive your return, our team will inspect the product to ensure it meets the return eligibility criteria.
- If the return is approved, we will process your refund within 7 business days to the original payment method used for the purchase.
- Refunds will include the purchase price of the product but may not include shipping costs unless the return is due to our error or a defective product.
6. Exchanges
- If you would like to exchange a product for a different size or style, please contact our Customer Support Team to arrange the exchange.
- Exchanges are subject to product availability.
7. Defective or Incorrect Products
- If you receive a defective or incorrect product, please contact our Customer Support Team immediately. We will arrange for a replacement or refund, including return shipping costs.
8. Contact Information
If you have any questions or need assistance with the returns process, please contact our Customer Support Team at:
Email: lucidbride@outlook.com
Address: Akdeniz Mh. Gazi blv. No: 16/41 Cankaya Izmir
At LucidBride.com, we value your satisfaction and aim to make the returns and refunds process as straightforward as possible. We appreciate your business and thank you for choosing us for your bridal veil needs.
